Returns & Refunds Policy
We want you to be completely satisfied with your purchase from Oud Emporium. If something isn’t right, we’re here to help.
Who we are
Oud Emporium is a trading name of Khilan London Ltd, registered in England and Wales.
Returns
Due to the nature of fragrance products and for hygiene reasons, we are unable to accept returns on any opened or used items, unless the product is faulty or incorrect.
You may return an unused and unopened item within 14 days of receiving your order, in line with the Consumer Contracts Regulations.
Items must be returned:
- In their original, unopened packaging
- In a resaleable condition
- With proof of purchase
Faulty or Incorrect Items
If you receive a faulty item or the wrong product, please contact us as soon as possible. We will arrange a replacement or refund where appropriate.
Refunds
Once a return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 working days.
Return Shipping
Customers are responsible for return postage costs unless the item is faulty or incorrect.
How to contact us
For all returns and refund enquiries, please email:
info@oudemporium.co.uk
Please include your order number and a brief description of the issue.Returns & Refunds Policy
We want you to be completely satisfied with your purchase from Oud Emporium. If something isn’t right, we’re here to help.
Who we are
Oud Emporium is a trading name of Khilan London Ltd, registered in England and Wales.
Returns
Due to the nature of fragrance products and for hygiene reasons, we are unable to accept returns on any opened or used items, unless the product is faulty or incorrect.
You may return an unused and unopened item within 14 days of receiving your order, in line with the Consumer Contracts Regulations.
Items must be returned:
- In their original, unopened packaging
- In a resaleable condition
- With proof of purchase
Faulty or Incorrect Items
If you receive a faulty item or the wrong product, please contact us as soon as possible. We will arrange a replacement or refund where appropriate.
Refunds
Once a return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 working days.
Return Shipping
Customers are responsible for return postage costs unless the item is faulty or incorrect.
How to contact us
For all returns and refund enquiries, please email:
info@oudemporium.co.uk
Please include your order number and a brief description of the issue.